Contact us

Wait! Have you checked if you can get an answer to this question on the Frequently Asked Questions page?

There you will find information and instructions on payment options, box deliveries, how to change your address, and much much more.

Please have a look at the FAQ page first before contacting customer service.


Business Hours:

Mon-Fri 9am-6pm Manila Time


Customer Service team has been experiencing a higher than normal volume of communication, so it may take a bit longer than usual for a response. Please expect to wait between 24-48 hours for an email response. If you've already written in, please allow us the allotted time to reply before sending another message. Kindly note that multiple messages will bring your ticket to the bottom of the queue.

We understand it can be frustrating to wait for answers to your questions, but rest assured, we are responding to all messages as fast as possible. Your patience is greatly appreciated at this time.

For Customer Service inquiries, please write to

For Brand Sampling and Retail E-Commerce inquiries, please write to

For General Marketing inquiries, please write to